Ordering and Acceptance
You commit to purchase from us having read and understood our terms and conditions except where other terms have been expressly agreed in writing between all parties. Where any other published information is inconsistent with the content of these terms, these terms shall have precedence. These terms contain the required information regarding your statutory right to cancel (if applicable).
When you place an order, we confirm receipt and immediately start processing your order with an approximate timeline of 60 minutes. In addition to this, we may cancel your order(s) in exceptional circumstances like, fraud detection, change of delivery address that has not been communicated earlier, being unreachable or unavailable after your order has been dispatched.
Pricing and Availability
While we are tirelessly working to update our prices, our website prices may vary from time to time without notice. Goods are supplied at the price prevailing as at the date of the offer made by you. All prices on our website are in KES and do not include VAT unless expressly stated.
While every effort is taken to ensure accurate stock indications, no guarantee is given as to the availability of any item at the time of ordering. With this, we emphasize on confirming product availability before placing an order online. You may call or WhatsApp us through the numbers provided.
Description of goods
While we may be responsible for product descriptions on our website, we strongly advise you refer to the manufactures’ websites for more product(s) information. This may include specifications, features, usage, and more.
Delivery and Shipping
Where a payment made by you has not cleared or where additional security checks are required, dispatch may be delayed by us. Items will not be dispatched until your order details have been reviewed and validated. This may include, identity documents, delivery time and location.
Published cut off times apply for placing orders for guaranteed delivery services. We may vary these from time to time. We do not dispatch or deliver on public holidays.
We may combine or split orders at our discretion, for example, if you order a combination of in-stock and backorder items, we may send them separately, or wait until all items become available.
Warranties and guarantees
